Questions and Answers

Reading FAQ

Q. May I order another magazine?

Yes. Customer service can replace or add any magazine(s) within 60 days of the date of your order.

Q. Do you offer back issues to magazines?

We are unable to offer individual copies of magazines.

Q. How long does it take to receive my magazine or book?

Generally, your order will arrive within 30 to 90 days. Some companies can take up to 120 days, depending on how often they publish their product.

Q. Why did it take so long to receive my magazine?

Magazine labels are prepared up to 60 days in advance.. We process your order as it arrives and then place them in the next que for label printing.

Q. Did Rockstar Subscription Agency send an agent to my door?

Yes, this is the only solicitation method we use. We firmly believe door to door, face to face sales is best for both our customers and agents.

Q. May I cancel my order?

Yes, you have a 3 day right of recession that provides for a complete refund. Processing and Handling fees are withheld in the event of multiple orders or orders over $100.

The young person you bought the magazine from probably told you that a contest was involved and that they were entered and were trying to win. Those comments were true. If you cancel the order the person you chose to help will lose the points involved and income from the sale. It's always better to contact us and resolve any problems or concerns!

Q. I'm due a refund, when will I receive it?

If cancellations arrive prior to the date of the deposit of your check, we are generally able to return your check to you within 10 days. Otherwise, please allow 4 to 6 weeks for the refund to be processed and be mailed to you.

Please keep in mind that we support our kids and their contest to our greatest ability. Please contact us and we will correct concerns without you cancelling the order.